United Airlines îi ajută pe clienți să navigheze pe restricțiile de călătorie

United Airlines today introduces a new interactive map tool on its website and the United mobile app that allows customers to filter and view destinations’ Covid-19 related travel restrictions. The Destination Travel Guide, a first among U.S. airlines, provides an interactive, color coded map to highlight if a destination is closed, partially open or fully open for travel, and will also note if any tests or self-quarantining is required for travel. Customers can easily filter destinations to view local regulations, such as social distancing and mask enforcement, as well as to see if hotels, restaurants and other leisure outlets are open to the public.

“We know it’s a challenge to keep up with the ever-changing list of travel restrictions, policies and regulations so we are offering a simple, easy tool that helps customers decide where to travel next,” said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer. “By providing the most up-to-date information on the destinations we serve, customers can compare and shop for travel with greater confidence and help them find the destinations that best fit their preferences.”

The Destination Travel Guide currently highlights travel restrictions and leisure offerings in the U.S. by state, and will expand to include all international destinations the airline serves in the coming weeks. Customers viewing the color-coded map can click on each state to view local regulations and travel guidances. There is also the option to filter the map by state to view specific information on each destination, including:

• Medical certificate needed (such as negative COVID test)
• Non-essential shops open
• Tourism accommodation open
• Restaurants open
• Bars and cafes open
• Museum and heritage sites open
• Mask in public required
• Physical distancing required

The new map feature follows several recent innovations from United that were designed to enhance the travel experience. As part of its United CleanPlus program, the airline recently introduced touchless check-in, text alerts for passengers on standby and upgrade lists to reduce person-to-person interaction, and a new chat function to give customers a contactless option to receive immediate access to information about cleaning and safety procedures.

Angajat să asigure o călătorie sigură

Through the United CleanPlus program, the airline is committed to putting health and safety at the forefront of every customer’s journey, with the goal of delivering an industry-leading standard of cleanliness. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind, including:

• Solicitarea tuturor călătorilor – inclusiv membrii echipajului – să poarte măști pentru față și eventual revocarea privilegiilor de călătorie pentru clienții care nu respectă aceste cerințe, așa cum se subliniază într-un videoclip recent al CEO-ului United, Scott Kirby.

• Utilizarea filtrelor de înaltă eficiență (HEPA) de ultimă generație pe majoritatea aeronavelor United pentru a circula aerul și a elimina până la 99.97% din particulele din aer.

• Using electrostatic spraying before departure for enhanced cabin sanitation.

• Adăugarea unui pas în procesul de check-in, pe baza unei recomandări din partea Clinicii Cleveland, prin care se solicită clienților să recunoască că nu au simptome de COVID-19 și să accepte să respecte politicile noastre, inclusiv purtarea unei măști la bord.

• Offering customers a touchless baggage check-in experience at more than 200 airports across the United States; United is the first U.S. airline to make this technology available.