În anul curent, companiile aeriene din Grupul Lufthansa have so far reimbursed around 2.8 billion euros to a total of 6.6 million customers (as of 16 September 2020). On average, around 1800 refunds were paid per hour in the last week.
The number of open ticket refunds fell to 900,000 transactions. It should be noted that new reimbursement claims are constantly arising because flights have to be cancelled or guests cancel. Lufthansa currently receives three times as many applications as before the pandemic. Therefore, the number of open refund claims will continue to develop dynamically, decrease further in the coming weeks, but will never reach zero.
Lufthansa Group Airlines is working continuously and intensively to further speed up the processing. To this end, they have initiated many different measures. For example, the capacity in the customer centers has been tripled, and in travel agency sales it has even quadrupled. Numerous employees from other departments have been activated to provide support and have been released from short-time working in return.
În plus, clienții își pot ajusta în mod flexibil planurile de călătorie. Toate tarifele Lufthansa, SWISS, Austrian Airlines și Brussels Airlines pot fi rerezervate ori de câte ori se dorește, fără a suporta taxe. Acest lucru se aplică la nivel mondial pentru noile rezervări pe rute pe distanțe scurte, medii și lungi.
Grupul Lufthansa Companii aeriene | ||
Suma rambursărilor plătite | în Mio. EURO | 2,800 |
Numărul de bilete rambursate | în Mio | 6.6 |
Numărul total de solicitări de rambursare în așteptare (inclusiv solicitări noi) | în Mio. | 0.9 |